Expert Answers Within 2 Hours
Questions between appointments? Our Paid Inquiry service gives you direct access to your care team via email—with guaranteed responses within 2 hours during business hours. Because your health questions shouldn't have to wait.
This service is exclusively for existing Genesis Health patients. Not yet a patient? Schedule a free consultation to establish care and begin your personalized health journey.
Simple Process
How It Works
Get answers to your health questions in four simple steps—without scheduling an appointment or visiting the office.
Select & Pay
Choose the inquiry type that fits your question and complete secure payment.
Submit Question
Describe your question or concern in detail via our secure form.
Expert Review
Your care team reviews your question with access to your full health history.
Receive Response
Get a personalized, detailed response via email within 2 hours.
Get Started
Submit Your Inquiry
Please provide as much detail as possible so our team can give you the most helpful response.
Designed for You
Why Paid Inquiries Work for Busy Patients
We designed this service for our patients who value their time and need expert guidance without the logistics of scheduling an appointment. It's healthcare support that fits your life.
Guaranteed 2-Hour Response
No waiting days for a callback. During business hours, you'll have your answer within 2 hours.
Submit Anytime, Anywhere
Have a question at midnight? Submit it when convenient—we'll respond during the next business window.
Your Care Team Knows You
Responses come from practitioners who know your health history, goals, and current protocols.
Written Record for Reference
Every response is documented in writing, so you can refer back to it whenever needed.
Please Note
Important Information
📋 This Service Is For
- Existing Genesis Health patients only
- Non-urgent health questions
- Clarifications about your current care plan
- Questions that don't require physical examination
- Follow-up questions between appointments
⚠️ This Service Is NOT For
- Medical emergencies (call 911)
- Urgent symptoms requiring immediate care
- New patient consultations
- Prescription requests or refills
- Issues requiring physical examination
Medical Disclaimer: This service provides general health information and guidance based on your existing care plan. Responses do not constitute a medical diagnosis, treatment recommendation, or physician-patient relationship for new conditions. The information provided is not a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or qualified health provider with any questions regarding a medical condition. Individual results may vary.
Questions & Answers
Frequently Asked Questions
What counts as "business hours" for the 2-hour guarantee?
Business hours are Monday through Thursday, 9am to 5pm Eastern. Inquiries submitted outside these hours will receive a response within 2 hours of the next business day opening. Friday and Sunday appointment hours do not apply to this service.
Who responds to my inquiry?
All inquiries are reviewed and responded to by licensed healthcare providers on our clinical team—including physicians (MD/DO) and nurse practitioners—who have access to your complete health record. You'll receive personalized guidance based on your specific health history and current care plan.
What if my question requires an appointment?
If we determine your question requires a physical examination or more extensive consultation, we'll let you know in our response and help you schedule an appropriate appointment. In such cases, we'll apply your inquiry fee as a credit toward that appointment.
How do I know which inquiry tier to choose?
Quick Question ($35) is ideal for simple yes/no clarifications or single-topic questions. Standard Inquiry ($75) works for more complex questions requiring chart review. Comprehensive Review ($150) is best when you have multiple related questions or need in-depth analysis. If you're unsure, start with Standard—we'll refund the difference if a Quick Question would have sufficed.
Can I ask follow-up questions to a response?
Brief clarifying questions about a response you just received can often be addressed at no additional charge within 24 hours. New questions or significantly expanded inquiries would require a new submission. When in doubt, reach out—we're here to help.
Is this service HIPAA compliant?
Yes. All data is transmitted using 256-bit SSL encryption. Our systems meet HIPAA Security Rule requirements, and we maintain Business Associate Agreements with all technology vendors. Your inquiry and our response become part of your protected health record, subject to the same privacy protections as all your medical information. Please review our Notice of Privacy Practices for complete details.