Accessibility Statement

1. Our Commitment

Genesis Health is dedicated to providing a positive experience for all users and is committed to making our website accessible in accordance with:

• The Americans with Disabilities Act (ADA)
• Section 508 of the Rehabilitation Act
• Web Content Accessibility Guidelines (WCAG) 2.1 Level AA
• New York State accessibility requirements

We believe that all individuals deserve equal access to information about our healthcare services and the ability to engage with our digital platforms.

2. Accessibility Features

We have implemented the following features to enhance the accessibility of our website:

Navigation and Structure

• Consistent navigation throughout the website
• Skip navigation links to bypass repetitive content
• Logical heading structure for screen readers
• Descriptive page titles and link text
• Breadcrumb navigation where applicable

Visual Design

• Sufficient color contrast ratios (minimum 4.5:1 for normal text)
• Text that can be resized up to 200% without loss of functionality
• No content that flashes more than three times per second
• Information is not conveyed by color alone
• Focus indicators for keyboard navigation

Content

• Alternative text (alt text) for meaningful images
• Transcripts or captions for audio and video content
• Clear and simple language
• Descriptive labels for form fields
• Error identification and suggestions for form inputs

Technical

• Valid HTML and CSS code
• ARIA (Accessible Rich Internet Applications) landmarks and labels
• Keyboard accessibility for all interactive elements
• Compatible with popular screen readers and assistive technologies
• Responsive design for various devices and screen sizes

3. Assistive Technology Compatibility

Our website is designed to be compatible with the following assistive technologies:

• Screen Readers: JAWS, NVDA, VoiceOver, TalkBack
• Screen Magnification: ZoomText, Windows Magnifier, macOS Zoom
• Speech Recognition: Dragon NaturallySpeaking, Windows Speech Recognition
• Keyboard Navigation: Full keyboard accessibility without requiring a mouse
• Switch Devices: Compatible with switch access technologies

4. Browser Compatibility

We recommend using the latest versions of the following browsers for the best experience:

• Google Chrome
• Mozilla Firefox
• Apple Safari
• Microsoft Edge

We also recommend keeping your browser and any assistive technology software updated to the latest versions for optimal compatibility.

5. Physical Accessibility

Our office at 425 Madison Avenue is committed to physical accessibility:

• Wheelchair accessible entrance and facilities
• Accessible restrooms
• Elevator access to our floor
• Accessible parking nearby
• Service animals welcome

If you require any accommodations for your visit, please contact us in advance and we will do our best to meet your needs.

6. Communication Accessibility

We offer the following options to ensure accessible communication:

• Telehealth Services: Virtual appointments for those who cannot visit in person
• TTY/TDD: Available through relay services (dial 711)
• Large Print: Documents available in large print upon request
• Sign Language: ASL interpretation available with advance notice
• Multiple Contact Methods: Phone, email, and online form options

7. Ongoing Efforts

We are continually working to improve the accessibility of our website. Our ongoing efforts include:

• Regular accessibility audits and testing
• Training for our team members on accessibility best practices
• Incorporating accessibility into our design and development processes
• Monitoring and addressing accessibility feedback from users
• Staying current with evolving accessibility standards and guidelines

8. Known Limitations

While we strive to ensure that all pages and content on our website are fully accessible, some content may not yet be fully accessible. We are actively working to address any limitations, which may include:

• Some older PDF documents may not be fully accessible
• Some third-party content or applications may have accessibility limitations
• Some video content may be awaiting captions or transcripts

If you encounter any accessibility barriers, please contact us and we will provide the information in an alternative format.

9. Feedback and Assistance

Your feedback is important to us. If you experience any difficulty accessing any part of our website or need assistance, please contact us. We welcome your suggestions for improving accessibility.

When contacting us about an accessibility concern, please provide:

• The web page address (URL) where you experienced the issue
• A description of the problem you encountered
• The assistive technology you were using (if applicable)
• Your preferred method of contact

10. Third-Party Content

Our website may contain links to third-party websites or embed third-party content. While we encourage our partners and vendors to follow accessibility guidelines, we cannot guarantee the accessibility of third-party content. If you experience accessibility issues with third-party content on our site, please let us know.